Service Policy
Evolution Health Associates
To secure your evaluation appointment, all intake paperwork must be completed, consent forms signed, and a valid credit card placed on file at least 24 hours in advance. Failure to meet these requirements will result in cancellation. Appointments may be scheduled online.
Outside of scheduled sessions, all communication and inquiries should be conducted via CHARM EHR or GROW THERAPY, our HIPAA-compliant messaging platform. Messages to our support or billing teams (including voicemails, texts, and emails) will receive a response within 72 business hours.
Requests for medical records will be processed within 30 days of receiving a written request.
We do not participate in legal proceedings without a prior written agreement and signed contract. If agreed upon, our court appearance fee starts at $350 per hour.
Important: Evolution Health Associates does not provide crisis or emergency services. In the event of an emergency, call 911 or the Suicide & Crisis Lifeline at 988.
After receiving emergency or crisis care, please contact us to schedule a follow-up appointment.
If more than six months have passed since your last visit, a new comprehensive evaluation will be required. We are required to conduct our own psychiatric evaluation for every new patient. Evaluations from outside providers cannot be accepted in place of this assessment.
We can complete paperwork at your provider's discretion for employment, accommodations, educational concerns, emotional support animal letters, surgeries, and FMLA.
- Cost for paperwork completion $50, this will need to be paid prior to completion of paperwork.
- All paperwork requires at least 3-5 business days for completion For same-day completion, a $100 expedited fee applies.
