Policy on Fees & Insurance

Evolution Health Associates

Evolution Health Associates operates as a fee-for-service practice. Fees apply not only for appointments but also for administrative services such as paperwork, medical record requests, and time spent outside of scheduled sessions. For the most current information, please refer to our Services & Fees page.

All applicable charges will be billed to the credit card on file. For paperwork requests, payment must be made prior to processing or completion.

To maintain scheduled appointments, all patients are required to have an active credit card on file.

If you choose to use an HSA/FSA card, a credit card must still be kept on file. You may request that the HSA/FSA be charged first; however, if funds are unavailable and no alternative arrangements have been made prior to the appointment, the credit card on file will be charged.

All appointment fees are collected the morning of your scheduled session.

If payment is not successfully processed and no prior arrangement has been made (such as card updates, payment plan, or scheduling adjustments), the appointment will be canceled.

If updated insurance information is not provided at least 24 hours before your appointment, the session will be billed at the self-pay rate.

For medication refills or paperwork to be processed, any outstanding account balance must be addressed. We require a 50% down payment and an agreed-upon payment plan in order to proceed.

Please note: Refunds are not issued under any circumstances once services have been rendered.

Insurance-related billing inquiries may take 7 to 14 business days to resolve, as we coordinate with our external billing partner.

While our top priority is to provide compassionate and quality care, we also recognize the importance of financial sustainability. This policy is designed to support both the well-being of our clients and the continuity of our services.